How Many Articles Are Written and What Do They CoverUpdated 7 days ago

The Help Center and FAQ Setup service writes 30 articles covering the questions buyers ask most frequently at every stage of their journey with the store — from discovering the brand and placing a first order through to receiving delivery and making a return.

How the 30 articles are distributed across the key question categories:

Store and brand — three to five articles covering what the store sells, who it is for and what makes it different. These are the articles a first-time buyer reads before trusting a new brand with their first purchase.

Orders and payments — five to seven articles covering how to place an order, which payment methods are accepted and how to make changes to a submitted order.

Shipping and delivery — five to six articles covering shipping destinations, delivery timeframes, how to track an order, what to do if an order has not arrived and how to handle delivery exceptions.

Products:

• Four to six articles specific to the product category being sold
• Care and usage instructions, material information and variant selection guidance
• Written using the specific product catalog and product details provided by the founder

Returns and refunds — three to four articles covering the full returns policy, how to submit a return request and how long refunds take to process.

Account and contact — two to three articles covering account management, how to reach support and expected response times.